The U.S. Department of the Interior (DOI) has taken a major step forward in modernizing public safety operations by deploying the Mark43 Law Enforcement Records Management System (RMS) and Computer Aided Dispatch (CAD), in partnership with Simple Technology Solutions (STS). This marks one of the most expansive connected public safety platforms ever implemented by a federal agency, spanning six law enforcement programs, about 3,000 sworn officers, and more than 855 locations nationwide.
For the first time, DOI law enforcement agencies—including the U.S. Park Police and the Bureau of Land Management—will share a common operating picture. This unifies records management and dispatch across diverse jurisdictions, covering approximately 20% of U.S. landmass and 40% of the southern border. The move eliminates dozens of fragmented systems and outdated paper-based workflows, replacing them with a single, cloud-native, interoperable platform. Officials anticipate significant efficiency and cost savings while also improving officer safety and situational awareness.
Robert D. MacLean, Director of the DOI Office of Law Enforcement and Security, reflected on the progress: “When I first joined the Park Police, everything was done with pen and paper, then typewriters, and eventually early digital systems. This deployment reflects how far we’ve come in modernizing our approach.” The system not only enhances responsiveness but also introduces new tools such as Mark43 eCitations, enabling officers to issue digital citations in the field via mobile devices—cutting down on errors, saving time, and streamlining data sharing across bureaus.
Bob Hughes, CEO of Mark43, emphasized the scale of the initiative, noting that “the best problem is the one you never create.” By connecting security, compliance, and operations through the cloud, DOI is able to operate “smarter, safer, and faster.” Betsey Hutton, Chief Growth Officer at STS, added that the technology provides capabilities never before available, from real-time analytics to field-based reporting.
The platform delivers multiple benefits: built-in compliance with federal reporting requirements, secure FedRAMP and NIST-certified infrastructure, uninterrupted operations during migration, and enhanced mobile-first capabilities for officers in remote or rural areas. Beyond efficiency, it strengthens the government’s broader mission to improve public safety, reduce administrative overhead, and ensure that public lands remain well-maintained and secure.
This milestone makes DOI a model for how cloud-native law enforcement systems can transform operations at a national scale, setting the stage for other federal agencies to follow. The modernization effort is more than just an upgrade—it’s a wholesale reimagining of how law enforcement officers across the country can work together with speed, accuracy, and resilience.
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